We’re here to help
Find quick answers below or reach out to our team.
Contact us
• Email: support@plantly.app
• Response time: within 2 business days
• Hours: Mon–Fri, 9am–5pm local time
Frequently asked questions
How do I reset my password?
Open the app, go to Log in, tap “Forgot password?”, and follow the instructions sent to your email.
How can I share my home with another user?
In the app, open Home settings → Invite member, then share the invite link with them.
How do notifications work?
Allow notifications in your device settings and in the Plantly app. You’ll receive reminders for plant care tasks based on your schedule.
Troubleshooting
- Ensure you’re on the latest app version from the App Store/Play Store.
- Force close and reopen the app if something seems stuck.
- Check connectivity. Some features require an internet connection.
- Re-enable notifications if reminders stop appearing.
- Still stuck? Email us at support@plantly.app.